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PATIENT INFORMATION
Your First Visit
If your insurance plan requires a referral from your primary care doctor, we would be happy to assist you, so you can be seen by one of our doctors or have laboratory tests performed. Please call us in advance of your appointment so we can help you fulfill your insurance requirements.
Before seeing one of our physicians for the first time, you will be asked to provide us with personal information which is important for your care. At the time of your initial appointment, please present your insurance cards so that they may be copied into your records. We also will need to know which primary care physician referred you to us because this will affect some insurance coverage. In addition, on your first visit, please be sure to bring all x-rays, pathology reports and outside records that pertain to your present illness.
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Before You Call
We expect that you will have questions about your illness and care. We encourage you to call us when you need to. In the event of an emergency or serious problem after normal office hours, your phone calls to the office will be automatically forwarded to the answering service who will page your physician or the physician "covering" at that particular time.
Your physician may request that you call immediately if certain problems develop (fever, for example), but we would request that you call during regular business hours for prescription refills and non-emergencies. Please realize that the physicians rotate call coverage, and it may take a considerable amount of time to clarify things that would be readily available in the office record.
Before you call, take a few moments to prepare. You can provide information that will help with your care. At the time of your call, during or after hours, you should have the following information available:
- Your current medication list
- Your pharmacy phone number
- A summary of your complaints, i.e., your primary problem (fever, pain, etc.), when your problem began, the severity of your illness
- Your current therapy and date of your last treatment
- Most importantly, please inform us of any medication you are allergic to or intolerant of.
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Billing Information
Our office will file your medical claims. If you have a cancer policy, you will be required to submit those claims; however, we will provide you with a copy of your bill. If your insurance is an HMO or Managed Care Organization, you are required to obtain a pre-authorization from your Primary Care Physician prior to receiving services from Nebraska Cancer Specialists Without pre-authorization, your insurance company may impose a penalty in a reduction of benefits or denial of benefits. You are responsible for obtaining pre-authorization forms. If your plan has a co-pay requirement, we would appreciate payment at the time of services.
If other physicians outside of Nebraska Cancer Specialists provide services to you (e.g. radiologists or pathologists), or if you receive services at another institution (e.g. the hospital laboratory), you will be billed by those providers. Questions related to those bills should be directed to those physicians or institutions.
As healthcare providers, we participate with most insurance carriers. If we have a provider agreement with your insurance company, this may entitle you to a preferred provider discount. Bill inquiries can be made Monday through Friday 8 a.m. - 5 p.m. at (402)537-5600.
