Welcome

This is a brief overview of what to expect during your office visit, as well as some of the services we provide. If you wish, it may be helpful to bring someone with you to listen and take notes during your visit. While you are cared for by many physicians, our care for you is quite complex, please call us first if you are being sent to the ER by another physician.

Arrival:

Upon arrival, our Patient Schedulers will greet you and ask for your driver’s license or current photo ID, your insurance card(s), and the completed enclosed forms. They will scan your cards and completed patient forms into your electronic chart.  They will also ask to take your picture for your chart so our medical staff can easily identify you. You will then complete the check in process and pay your co-pay by using our electronic tablet.

A Medical Assistant will then greet you to obtain your vital signs and review your current medications with you. Due to potential drug interactions, it is important for you to know all of your current medications or bring the bottles with you. Please include vitamins, herbals, and over-the-counter medications.

Your physician will review and complete your health history, followed by a physical exam if indicated. He/she will discuss your diagnosis and management plan. If you have any questions about your diagnosis and/or treatment, please let your physician know; we encourage you to ask questions. If your physician recommends treatment, it will be done in the treatment area of the clinic. In most cases treatment will not be started on your first visit, unless your physician has already discussed this with you.

Appointment Time:

Our goal is to see our patients as close to their appointment time as possible. We strive to keep waiting times to a minimum, please realize delays can occur due to emergencies and unforeseen patient needs. If you arrive more than 30 minutes prior to your scheduled appointment time, you will be seen closer to your appointment time. If you arrive more than 30 minutes late for your appointment, you will be asked to reschedule.

Patient Portal:

Our practice utilizes MyCarePlus Patient Portal. The patient portal allows convenient and secure online access to your Personal Health Record. Access gives you up-to-date information about your diagnosis, medications, and lab results.

Advanced Practice Providers:

At times you will be seen by an Advanced Practice Provider (Nurse Practitioner or Physicians Assistant). These clinicians have an advanced degree, allowing them to make medical decisions and order treatments/medications. They work in close collaboration with your physician. 

Check-out:

Following your appointment, you will check out with our patient schedulers, who will schedule your next appointment as well as any necessary tests or procedures recommended by your physician.

Nurse Case Managers:

Remember to Call US First! Your nurse case manager is the contact person for any questions or concerns that may arise between office visits. Our case managers are highly-trained oncology nurses with many years of oncology experience. Please leave a voicemail; calls for test results and non-urgent matters will be returned after urgent patient needs are met. For life-threatening emergencies, call 9-1-1. If you are in need of a prescription refill, contact your pharmacy directly. They will contact us for the authorization needed.

Billing Specialists

Our billing team is here to help you! We participate with most major insurance plans including Medicare and Medicaid, and we will verify your insurance prior to your office visit. You may find it helpful to check with your insurance ahead of time to determine if our physicians are considered “in-network” for your plan. Once you and your physician have determined a treatment plan (if needed), a billing specialist will verify benefits with your insurance company.  

Co-payments are due at the time of your office visit. Payment options include cash, check, Visa, MasterCard, American Express, and Discover. We will submit charges to your insurance company and bill you any deductible and/or uncovered portion of the charges. Please note that any services such as tests and procedures that are provided outside of our office will be billed to you directly by the provider of those services, the bill you receive from Nebraska Cancer Specialists is separate from other bills you may receive from the hospital or other physicians.

Our financial counselors and billing specialists are available to answer any questions you might have about reimbursement and payment. If you need assistance with your insurance requirements, our staff will make every effort to help you.  Please feel free to contact our billing team at 402.537.5600.

By providing us with your landline, cell phone number(s), or email address you give your consent for us, our agents, and our collection agents, to contact you at these numbers, or, at any number that is later acquired for you, and, to leave live, or pre-recorded messages regarding any accounts or services. For greater efficiency, calls may be delivered by an auto dialer. However, providing us a telephone or cell number is not a condition of receiving our services.

Outpatient Pharmacy

As an added convenience for our patients, we are now capable of dispensing medications associated with your care from our practice-affiliated pharmacy.  We offer this service to ensure continuity of care.  Ask your physician or nurse for more information. 

Research Team

We offer access to over 100 clinical trials at each of our locations. Clinical trials are a treatment option for many of our patients. Many of the treatments used today are the result of past clinical trials. We offer trials designed to prevent, diagnose, and treat cancer, as well as to manage symptoms. Visit our website nebraksacancer.com or clinicaltrials.gov.

Support Services

We offer many onsite and referral services that compliment your care. These include dietary, social work, genetic counseling, survivorship, support groups, physical and occupational therapy, image recovery, lymphedema specialists, and chaplain support. You may find websites like caringbridge.org or livestrong.org helpful as well.

Occupational Therapy

On-site services are offered to help you participate in the daily activities you find meaningful and purposeful.  Specially-trained practitioners have the knowledge and skill to help with the potential effects of treatment using individualized treatment plans. Our goal is to improve quality of life by providing high- quality and evidence-based therapy services.

Oncology Care Model

NCS has been selected to participate in the Medicare initiative called the Oncology Care Model (OCM). By doing so, we have agreed to a different way of being paid by Medicare.  The goal is to provide our patients with even more coordinated high quality cancer care and to lower the overall cost of care. If you have any questions about OCM, please ask your physician.

PLEASE NOTE:

In keeping with our intent to provide a safe and healthy environment, smoking is not allowed on any of our campuses; this includes e-cigarettes, vaping and smokeless tobacco. For the consideration of our patients and their families, we do not permit children or pets in the treatment area. Due to potential patient allergies, latex balloons are not allowed. Privacy laws prohibit the use of cameras or video during your visit. We comply with applicable federal civil rights laws and don’t discriminate on the basis of race, color, national origin, age, disability, or sex. Language assistance services (free of charge) are available to you.  Please request this service when scheduling your appointment.